You’re Doing It Wrong
I shoo’d a very pleasant salesman (let’s call him Steve since I can’t remember his name) out of our office
Read moreThe customer is always right
I’m not a “miss”
I’ve been analyzing some of the things that bug me recently… so let’s chat about another one of my pet
Read moreTwitter as customer service
The customer has it figured out, but companies are neglecting it! Twitter is like word-of-mouth advertising (one of the fastest
Read moreSay Thanks!
Thanksgiving is coming up and more and more things are happening that make me realize how important it is to
Read moreCrisis Communication for Super Bowl Pizza
Being the pizza loving college students that we are, we took our handy-dandy coupon and pre-ordered our Super Bowl pizzas
Read more