I was going to title this blog post simply: UGH!!!!!!!!!!!!!!!!!!!!!!!!!!! But that wouldn’t be very explanatory and would do terrible things to the already weak SEO of my site.
Here’s the story:
I’m in charge of the monthly events for the professional organization whose board I sit on. I was hosting the summer networking event one evening. I was at the bar having just been served the Pub Exclusive: Great Lakes Buckin’ Mule Moscow Mule Ale and I pulled out my PDM to take a bolus for the beer and some food. The screen flashed on and then straight to a PDM error message to call customer service.
I knew the PDM would need reset, but was wondering if I could delay a bolus so I glanced at my Dexcom app on my phone. It was apparently the perfect time for a sensor error.
Let’s recap real quick: I’m running an event, I can’t bolus from my insulin pump, I can’t read my CGM and because of the PDM error I have no glucose meter either.
I excuse myself and dig in my diabetes bag for a syringe to take a bolus from my insulin vial. I find no syringes in my bag and have no idea why. So I go to the quietest place I can find (the event was in the bar of a hotel restaurant) and even then it was loud, but I called OmniPod customer service anyway. I spent 20 minutes of the phone with a sympathetic rep who took the information and tried to walk me through a reset using a “paperclip,” since I didn’t have a paperclip or safety pin or anything, I used my earring. The PDM screen blinked off, it went to the restart screen, blinked off again, restart screen, off, restart, off, restart… rinse repeat. We tried the earring reset again. Same result. We removed the batteries, waited, replaced them, and same result. That’s when the rep pronounced my PDM dead. “Okay, I’ll take shots until tomorrow and they’ll overnight me a new one,” I thought.
“Rachel, our records show that your PDM is out of warranty. We won’t be able to replace it, you’ll need to order a new one.”
I deflated. I had forgotten that I willfully allowed myself to run out of warranty in December in the vain hope that OmniPod would be releasing a closed-loop system. I had attempted to get an OmniPod DASH in order to do a review for DiabetesMine, but I couldn’t get my hands on one. It’s a long story.
“Do you have another form of insulin delivery?” He asked me. To which my automatic response was, “Yes.”
But did I? Continue reading