A couple of weeks ago, two pods in a row failed in priming. Halfway through the automatic priming process, they emitted their ear-splitting sound and the PDM said that insulin delivery was stopped and for me to change the pod. Umm? I was kind of trying to do that already.
I set the pods aside to call OmniPod when I had the time and patience. Then my PDM kept getting communication errors, even when it was two inches away from the pod. every time I retried it, it worked so I moved on with my life. It’s amazing how willing I am to just live with some inconveniences instead of pick up the phone.
Last night the other shoe dropped. My 21-hour-old pod, placed on my arm and being incredibly effective, decided to throw a tantrum. I was changing after work, pulling my sweater over my head when it went off (and getting ready to yank the painful Dexcom sensor out of my leg). I went back downstairs to find my PDM with the pod screaming all the way and driving the cats crazy. I ripped the pod off and put on a new one and decided that I could stick out the painful sensor awhile longer (it was being dead accurate, so why not?).
I called Insulet customer service and spoke to the nicest lady. She asked how she could help me and I explained that I had three different issues to talk with her about and we walked through each of my problems, resulting in replacement pods being sent to me next week and swapping out my PDM.
Why did I put off calling customer service?
If you were changing your sweater when the latest pod started screaming, I wonder if it was static that caused it. It hasn’t happened to me but I’ve heard that static can cause pod failures from other users. I’m glad they are replacing things for you. We always anticipate those calls to be long & frustrating. That’s why you put it off 🙂
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