How do you present yourself?
Earlier this month, I was at an industrial trade show running media meetings for a large, well-known manufacturing client. I
Read moreCommunication
Mental Hang Ups
Are there any phrases or expressions that just bug you? Even when used “correctly” there are some expressions that for
Read moreFeeling Left Out
I’m back on the customer service, good communication, former car dealership employee platform. In late December, I traded in my
Read moreSpend Time Listening
It’s been awhile since I posted anything significant about diabetes. I still have diabetes. It still creeps into every aspect
Read moreWhen a customer has to tell you how to do your job…
…you probably aren’t doing it right to begin with. Let me hit the highlights of a story before I say
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