On Saturday morning before eating anything (but after drinking four glasses of water), Brad and I arrived at the lab for my blood draw. It was packed! He accidentally fasted with me and his stomach was growling away while we waited. These labs were much easier, I think I got a really good person doing my draw.
Afterward, we had a breakfast double date with our friends before heading south to celebrate my brother-in-law’s birthday. He turns 19 tomorrow! It’s crazy, when I first started seeing Brad, his little brother was just turning 12 and he was shorter than me. A lot has changed in the last seven years. Since I don’t have younger siblings, I think it’s been cool so far to watch Brian grow from the sweet middle school kid who I met, into a responsible young man. Continue reading →
Otherwise known as my conflict over mowing the lawn.
A Real Reel
When we bought our house we opted for a reel lawn mower over the traditional gas-powered mower or a quieter electric mower. The reel mower isn’t your grandfather’s lawn mower (in my case, grandmother’s), it’s made by Fiskers and is the definition of environmentally friendly and neighborly (completely silent! I could mow at 6am and no one would care except for me.).
It takes a fair amount of effort to use though… it’s actually a really good workout… legs, arms and core if you do it right.
I got home early one evening last week and decided to mow the lawn (not my normal chore) and set to work. I enjoyed mowing the lawn. But here’s the problem… Continue reading →
If you haven’t noticed by now, I appreciate good customer service and get upset with poor service. I haven’t really ranted about customer service for awhile so…
48-Hours to Schedule an Oil Change
When I needed to schedule an oil change, I went to the dealership website and they direct all service appointments to this online scheduling form… as in you can’t call the service department directly or find how to make an appointment if you don’t want to do the form. So I filled in the form and waited more than 24 hours. I heard nothing… so I called the dealership and asked to be transferred to service. I had to leave a voice mail. I missed the call back (let me not they called me back right at closing time) and asked me to call them the next day when they were open again. I said that I wanted an appointment for any time on Friday. ANY TIME! I can even drop my car off in the morning and leave it with them all day to squeeze in. Why couldn’t they just schedule it or tell me that Friday wasn’t available? The next morning, before they were “open” I actually got an email, saying to call and schedule an appointment for the next week and Friday wasn’t good. Two days after I made the original request. I was able to get an appointment for tomorrow so they called my husband to confirm. What is that? I’ve mentioned before that the dealer hasn’t been the best about customer service anyway. I love my car, but when my lease is up, I’ll be taking my business elsewhere.
Meter Inspection Date
Then the gas company needs to inspect our meter, which surprise, surprise it’s not accessible from the outside and someone needs to let them into our home to look at the meter. The postcard they sent said, “make every effort to do the work at a date a time that is convenient for you.”
The postcard’s message.
That turned out to be a load of crap. We tried to schedule a real, actual appointment at a convenient time just to find out that you aren’t able to schedule a date and time, just give them a time frame (ie morning, afternoon, evening) and they’ll call you “30 minutes” before arriving at your house. My husband was able to get us “an evening” which is defined by 4:30-8:30 on some evening at some time in the future… We didn’t know when. Last night when we got home, there was a tag on the door that they had come for an inspection. Neither of us got a call, they just showed up sometime during the work day. Brad called them and explained that they never called, had they called him he could have been home and the inspection would be done… wonder of wonders! They gave us a date… an actual date for the inspection! Like he’d asked for in the first place. Let’s see if we actually get a call now…
Have you noticed a recent increase in advertising that highlight excellent service as a benefit? The reason why is because everyone pretty much sucks at customer service, so companies that have truly good service have their different and better right there.
We stood at the dining table (not ours) below and decided, that yes, this house was the house for us and we would make an offer. We decided to get the house even though the room was sunshine yellow with baby blue-ish carpet.
The photo from the home listing.
From offer to acceptance, we kept plans at bay. Our offer was accepted a few days later in April, we closed in June and officially had renters until mid July.
From acceptance to possession, we made plans… including what to do with the dining room. I turned to Pinterest to find an image to accompany what I imagined. This became roughly my vision for the dining room and was something that Brad could also picture:
Image via Pinterest
The walls, trim and ceiling were all painted. The carpet was ripped out. Brad laid new flooring. Windows were re-treated. And here’s how it ended up… Continue reading →
I’m taking a break from D-Blog Week (possibly rounding out my participation since I don’t normally blog on the weekends) to talk about an adventure in home ownership.
One of the things that we loved about this house when we put our offer on it more than a year ago was that it was updated within the previous 5 years (new furnace, air conditioning, new water heater) and had current code wiring, which isn’t that common in houses built when ours was.
On Mother’s Day, about two minutes into my morning shower it felt like the hot water had dropped off so I turned the cold off completely and took a luke-warm shower. Brad hopped in the shower after me and scolded me for using up all of the hot water. When I told him I’d had barely any for mine, he went downstairs to check on the water heater.
Draining the tank after some drying had occurred.
What he found was the beginning of a new Great Lake forming in our basement. Our GE water heater, manufacture date of 12/2011, had burst. We could still hear water running into the tank when he shut off the valve to the heater. So Brad shut off water to our whole house. We spent the rest of the morning with a garden hose running from the heater to the utility sink to drain, mopping up the water (that thankfully hadn’t damaged anything) in the basement, Brad called the company then called a plumber. Continue reading →