I hate making appointments.
Two weeks ago I called the appointment setting line for my ophthalmologist’s office and asked for an appointment. After getting my information the lady asked what I needed an appointment for and I responded that I needed a dilated eye exam.
“Okay, so you need to come in for your diabetic exam,” she said. This terminology bothered me so I corrected her.
“I need to come in for a dilated eye exam,” I said.
“But you have diabetes, right?” she asked me.
“Yes, but I need to have a dilated eye exam,” I answered.
“I can get you in on September 18th for a diabetic exam,” she said.
You may be wondering why the terminology bothered me, after all the only reason I get dilated eye exams is because I have diabetes. It bothers me for three reasons:
- The word “diabetic” bothers me in general
- Even though I get the exam because I have diabetes it doesn’t mean that the exam doesn’t look at the overall health of my eyes and people who don’t have diabetes can also need/have dilated eye exams, they have pretty much the same procedure
- She sounded judgmental
After making my appointment for what is apparently required to be called a “diabetic exam,” I called my endocrinologist’s office to make my semi-annual appointment for what could much more appropriately be called a “diabetic exam” (but endocrinology has the sense to just call them “exams” or “appointments”).
The conversation went like this:
Appointment setter: Can I offer you a next-day appointment or help with something else?
Me: I need to make an appointment for any time in October.
Appointment setter: The first available appointment is December 3rd.
The only reason that I didn’t make my next appointment while in the office last time was because the receptionist was out to lunch when I left. The first available appointment puts 8 months, instead of 6, between the times my endocrinologist has seen me. I don’t like this.
Yes, I’m planning to call for a next-day appointment in October (after my labs have been ordered “in advance”).